Frequently Asked Questions

We're on call ready to help.

We are on a mission to create the world’s most convenient and stress free veterinary care experience for pets and their parents. Our team of world class veterinarians are always on call from morning to midnight, 7 days a week providing your pet with the highest level of care in the comfort of home or office. Call now for a free evaluation and upfront quote!

When your pet isn’t feeling well, why bother subjecting them to further stress? Have you just adopted a pup and don’t want exposure to outside germs? Vaccinations, heartworm, flea and tick treatments, plus blood tests can now be performed safely and comfortably in your living room up until midnight!

We offer free phone consultations to help assess your pet's condition and determine the best course of action. House call visits start at $129 plus the cost of vaccinations, medications, or common diagnostics like blood tests. In-clinic visits start at $79 at participating partner locations. Be sure to take advantage of our $75 discount if you Share the Care with a friend or neighbor!

Requesting an appointment is fast, easy and convenient, with availability on most nights and weekends. Just tap the app, chat with us, book online or call our hotline to schedule a free consultation and connect with an experienced vet in minutes.

Our dedicated care specialists are available to assist you in obtaining your pets records from your previous veterinary clinic. Alternatively, if you have them on hand, you can upload and email them securely to records@instavet.com.

Yes, absolutely. You are assigned an expert veterinarian and a care specialist to handle all aspects of your pet's health. Furthermore, our dedicated team is devoted to providing you continuous personalized care and support.

Yes, We have great working relationships with all major pet insurance providers including Trupanion, PetPlan, HealthyPaws and Embrace and will gladly provide you with any records or assistance you need to submit your claims.

You sure can. Our care specialists will arrange for the prompt delivery of any specialized food or medications prescribed by your doctor. Be sure to reach out to our support team for further details.

Saying goodbye to your beloved pet is one of the most difficult decisions you may ever make in your life. Our team of compassionate vets is always on call ready to perform at-home or in clinic euthanasia services at the time and place of your choosing. Please call our support hotline and speak with a care specialist to discuss final arrangements.

If your looking for a veterinary practice that is obsessed with treating pets and their parents like rockstars, you’ve come to the right place! Does your pup have an upset stomach? How about getting up to date on vaccinations? Does your kitty have trouble urinating or just needs her nails clipped? Whenever you need us, help is just a few taps away… Without further delay, we proudly welcome you to experience the future of veterinary care.

As an InstaVet client, you have exclusive access to our network of partner hospitals offering spay & neuter, dental care, digital imaging, ultrasound, advanced diagnostics, and specialty surgery services, overseen entirely by our team of dedicated veterinarians. Call our hotline or chat with a care specialist to schedule a free consultation.

If your pet is experiencing a medical emergency, go immediately to the following 24-hour specialty hospitals.

MANHATTAN

BluePearl Veterinary Partners – Midtown

410 West 55th Street
New York, NY, 10019
212–767-0099

BluePearl Veterinary Partners – Downtown

1 W 15th Street
New York, NY, 10011
212 –924 –3311

Animal Medical Center – Upper East Side

510 E 62nd Street
New York, NY, 10065
212-838-8100

BROOKLYN

BluePearl Veterinary Partners – Brooklyn

32 4th Ave
Brooklyn, NY 11217
(718) 596-0099

Veterinary Emergency & Referral Group (VERG North)

318 Warren St
Brooklyn, NY 11201
(718)522-9400

Veterinary Emergency & Referral Group (VERG South)

2220 Flatbush Ave
Brooklyn, NY 11234
(718)677-6700

QUEENS

BluePearl Veterinary Partners

107-28 71st Rd
Forest Hills, NY 11375
(718) 596-0099